Shopping

Profiles:

In order to purchase stocks from the UC San Diego Drosophila Species Stock Center, you must have a profile. We strongly prefer that there be ONE profile per lab, so if you are John Smith in the lab of Mary Jones, please contact us about whether a profile already exists for Mary Jones or her lab.

Forgotten Password:

From the login page, click 'I Forgot My Password' to receive an email with instructions to reset your password.

Payment Information:

Living stocks and preserved flies are $35 per stock ordered (plus postage). The total charge for your on-line order will be calculated for your review before the order is completed. We accept CREDIT CARD PAYMENTS (preferred method) or PURCHASE ORDERS, which result in payment by check. NO BANK WIRE TRANSFERS

Credit Card Payments:

This is the preferred payment method for all customers not at University of California campuses. Upon submitting an order with your credit card number information, we immediately obtain bank authorization to complete the order. Please note that every time you submit an order, you will be required to submit your credit card information. We do not record credit card information for security reasons. We accept Visa and Mastercard only.

Purchase Orders:

In order to complete an order at the UC San Diego Drosophila Species Stock Center using a Purchase Order number, your institution must FAX, MAIL or EMAIL a copy of the PO to the managers of the Center BEFORE you place your order. Please see the complete instructions for purchase orders.

Recharge Numbers:

On-campus customers at UC San Diego MUST use an Interdepartmental Billing Form to pay for their stocks. Before you place an order, follow the recharge number instructions. I apologize for the inconvenience.

Replacement Orders:

Please check all your vials upon arrival and contact us if there are any problems. Seven days should be sufficient to establish your own culture. If you do not see healthy larvae within one week, please contact us and we will replace the stock(s). Our Shipping Information page includes our international replacement policies. If we do not hear from you within seven days, we will assume your order arrived healthy and undamaged.

Incomplete Orders:

If we cannot fill your order for any reason, we will credit you for the cultures we are unable to send. We also send an email describing the reason we could not send the culture. If you wish to obtain the stock when it becomes available, you must generate a new request using the on-line ordering system. That is, we do not keep a list of backorders.

Receipts/Invoices:

Upon successful submission of an order, you will receive an email confirmation message with payment information. This email is the receipt and invoice. You can generate a printer friendly invoice on completion of your order. That is, we do not send hard copies. To view and print receipts/invoices for past transactions, log in and click 'View My Profile'.